The average millennial reportedly checks their phone more than 150 times per day. But where (i.e. Facebook) this demo (18-38) checks on favorite brands is changing, according to new data from Moosylvania, a 40-person marketing agency based in St. Louis.
“We know they are on the channels talking with their friends. What we want to know is how and where they are connecting with their favorite brands,” said CEO Norty Cohen.
In a January mobile-only survey, respondents were asked how they connected with their favorite brands on their smartphone. The survey compared responses from 2017 to 2018.
Respondents that used Facebook declined from 52% to 40% among younger millennials (17-27) and from 48% to 33% among older (28-38) millennials.
Despite the drop, Facebook remained the largest go-to platform among respondents.
“[It] can’t be overlooked,” said Cohen.
Indeed, Facebook had 2.2 billion monthly active users in the fourth quarter of 2017, according to Statista.com. Facebook says 1.40 billion people on average logged on daily in December 2016, which represented a 14% increase from the previous-year period.
Meanwhile, Instagram use remained steady at 33% for younger respondents and up 5% to 24% among older millennials, according to the survey.
Twitter fell from 28% to 16% among younger millennials, and down 4% to 17% for older millennials.
Snapchat use increased from 20% to 24% among younger millennials and up 1% to 11% with older millennials.
Cohen attributed the changes to increased efficiencies of branded emails and websites.
Brand website use among respondents increased 1% to 20% with younger millennials and went from 20% to 25% with older millennials. Email use increased from 17% to 18% with younger millennials and up 4% to 22% with older millennials.
“Personalization and customized experiences [online] are easier to create than ever,” Cohen said.
YouTube gained from 22% to 23% among younger millennials and decreased 1% to 17% with older millennials.
Pinterest was down from 4% to 7% of younger millennials and down 5% to 6% with older millennials.
Text messaging was flat at 9% for younger millennials and up 1% to 11% with older millennials.
Cohen, who has written a book on brand connectivity in the Internet age – says brands need to develop two-way conversations to better connect with their consumers.
“Channels that can personalize and get there quickly are going to do better in the long run,” he said.