Facebook founder/CEO Mark Zuckerberg has apologized for his platform’s unexplained six-hour shutdown Oct. 4 that affected tens of millions of people globally.
The unexpected outage, which tracking firm Downdetector said resulted in 10.6 million reported problems worldwide throughout the day Monday, reportedly was the largest tech disruption on record. In 2008, Facebook went dark for nearly a day.
Facebook engineers attributed the issue to “configuration changes on the backbone routers,” stressing that no personal user information had been compromised.
“Sorry for the disruption today — I know how much you rely on our services to stay connected with the people you care about,” Zuckerberg wrote in a post on his Facebook page.
Wall Street reacted swiftly to the Monday crisis, sending Facebook shares on a nosedive, before rebounding off 5% on the day. Zuckerberg personally lost $6 billion on the day, dropping him from 5th to 6th on the Forbes list of wealthiest Americans.
The outage came the day before Facebook whistleblower Frances Haugen testified before Congress that the social media behemoth put personal profit ahead of combatting divisive rhetoric, sensationalist posts she claimed destabilize democracies and make “young girls and women feel bad about their bodies.”
Facebook denies the allegations.