Report: Multiscreen Data Changing TV Viewership Numbers

The final season of “Game of Thrones” set weekly viewership records for both the series and HBO network. Much of that data is attributed to how consumers have changed watching TV from a live event to on-demand and over-the-top streaming video.

New analysis from nonprofit Broadcasters’ Audience Research Board (BARB) in the United Kingdom contends traditional “overnight” viewership data represents only part of the picture. Indeed, displacement viewing has made tracking data correctly more complicated.

BARB suggests that on average people watch 29.3 daily minutes of time-shifted TV content, which results in a 15% uptick in overnight viewership. Sometimes that margin is even greater.

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Live viewing for the first episode of reality series “Shipwrecked” on Jan. 28th was watched by 219,000 people. But the 7-day viewership tally ballooned to 685,000.

TV viewership isn’t limited to the television anymore, thanks to TV Everywhere apps.

“Love Island” gained 27% incremental viewing from non-TV devices, while “Family Guy” viewership increased 8%. Nonetheless, as a whole, non-TV set devices add less than 2% to TV set viewing, according to BARB.

The report found that 1.15 million people watched the second episode of “Save Me” via Sky On Demand pre-broadcast. This was more than half of the total broadcast audience of 2.19 million. This trend increased throughout the series, with the final episode watched by 83% of viewers via Sky On Demand pre-broadcast.

BARB believes re-examining viewership trends is doubly important among the younger demo. Ad-supported YouTube and SVOD services such as Netflix and Amazon Prime Video remain the top challengers to pay-TV.

The report suggests that in 2018, unidentified viewing accounted for 48 daily minutes for all individuals, rising to 71 minutes for 16-34-year-olds.

BARB believes that for television to become a more efficient, targeted and digital-like medium, content and distribution need to be more vertically integrated.

“In this future, new measurement opportunities may complement the data offered by BARB through the likes of set-top box data. A more digital-like television future offers the opportunity to deliver precision at scale,” read the report.

Trusted and accurate measurement remains essential to accountability, planning and optimization, and increasingly so in a world where we see displacement, fragmentation and disruption.

“Ultimately, we need to understand the value that each [viewer] exposure drives for advertisers. The outcomes are what are important; measurement allows us to link exposure to value,” said BARB.

“The industry must come up with a measurement solution enabling better understanding of viewing patterns across all screens and channels. This is still some years away, even in the most advanced markets.”

Video Streaming Widens Appeal Over Pay-TV Among Telecom Customers

Video streaming expanded its lead over subscription TV service in terms of customer satisfaction, rising to a score of 76 on the American Customer Satisfaction Index’s 100-point scale.

According to the ACSI Telecommunications Report 2018-2019, subscription TV service stagnated at 62, tied with internet service providers for last place among all industries tracked by the ACSI — subscription TV, ISPs, fixed-line telephone service, video-on-demand service and video streaming service.

Video streaming topped all industries tracked.

“Video streaming once again proves itself to be the best of the telecom industries in customer satisfaction,” said David VanAmburg, managing director at the ACSI. “Traditional telecom providers have tried to step up their game, but they’re not providing original content the way video streaming is, and in part they suffer guilt by association — if customers aren’t satisfied overall with Comcast, they’re probably going to ding Comcast’s on-demand service too.”

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Among video streaming services, Netflix secured first place at 79 after sharing the lead with Sony’s PlayStation Vue and Amazon Twitch the previous year. Netflix ranked at the top for original content among all streaming services, according to the ACSI. Sony’s PlayStation Vue landed in second place at 78, followed by the Microsoft Store at 77. Hulu stepped up to match Amazon Prime Video and Apple iTunes at 76. Five services clustered at 75: CBS All Access, Google Play, Amazon’s gaming platform Twitch, Walmart’s Vudu and Google’s YouTube. Dish Network’s Sling TV was the most improved, meeting HBO at 74. Starz matched the combined score of smaller platforms at 72, while Showtime followed close behind at 71. AT&T’s DirecTV Now fell to 69, ahead of only Sony Crackle, which remained unchanged at 68.

For the past six years, customer satisfaction with subscription TV has languished in the mid-to-low 60s, according to the study. AT&T’s U-verse TV held the lead for subscription TV at 69, followed by Verizon’s Fios at 68 and Dish Network at 67. AT&T’s satellite TV service DirecTV came in at 66, Altice’s Optimum tallied 61, and Charter’s Spectrum came in at 59 to tie with Cox Communications. Frontier Communications and Comcast’s Xfinity came in at 57. Mediacom followed closely at 56. Altice’s Suddenlink tumbles to the bottom of the category at 55.

Customer satisfaction with video-on-demand service slipped to an ACSI score of 67 as viewers continue to turn toward streaming services such as Netflix and Hulu, according to the study. AT&T’s U-verse TV service held the lead a year ago, but this year shared the top spot with Verizon’s Fios at a score of 72. Satellite provider Dish Network dropped to 71 but remained just ahead of DirecTV, unchanged at 70. Frontier Communications debuted in the category with a score of 67, in line with the industry average. Three decliners met at 66: Cox Communications, Altice’s Optimum and Comcast’s Xfinity. Charter’s Spectrum remains unchanged at the bottom of the category with a 64.

Unchanged at a score of 62, ISPs remain at the bottom of the ACSI rankings. Most ISPs are still falling short of providing good service at an affordable price, according to the ACSI release. Verizon’s Fios was stable at the top of the category with an ACSI score of 70, but AT&T Internet closed in at 69. Altice’s Optimum fell to 63 but remained the leader among coaxial providers. Meanwhile, Comcast’s Xfinity inched closer to the industry average at 61. Cox Communications tallied 60, tying Altice’s Suddenlink. Charter’s Spectrum and CenturyLink came in at 59.

Comedy ‘What Men Want’ Tops FandangoNow Chart

The comedy What Men Want was the top film purchased and/or rented on FandangoNow for the week ended May 12.

FandangoNow is movie site Fandango’s transactional VOD service.

The Paramount film, starring Taraji P. Henson and Tracy Morgan, earned $54.6 million in theaters.

Universal’s How to Train Your Dragon: The Hidden World, the third in the series about a boy and his dragon, dropped one spot to No. 2. It made $160 million at the box office. Meanwhile, the “How to Train Your Dragon” trilogy flew up one spot to No. 8, showing continued strong interest in the franchise for the week.

Warner’s animated sequel The Lego Movie 2: The Second Part, which earned $105.8 million in theaters, debuted in the third spot on the chart.

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Jumping up one spot from No. 5 in the previous week to No. 4 was Lionsgate’s Cold Pursuit, starring Liam Neeson as a grieving snowplow driver who seeks revenge against the drug dealers who killed his son. The film earned $32 million at the box office.

Warner’s DC superhero flick Aquaman floated up from No. 9 to No. 5.

Boosted by the impending May 17 theatrical debut of the third installment in the Lionsgate series, the double feature of John Wick and John Wick 2, starring Keanu Reeves as a hitman out for revenge, landed at No. 10 on the week’s chart.

The top 10 films purchased and/or rented on FandangoNow for the week ended May 12 were:

  1. What Men Want*
  2. How to Train Your Dragon: The Hidden World*
  3. The Lego Movie 2: The Second Part *
  4. Cold Pursuit*
  5. Aquaman *
  6. Glass*
  7. Isn’t It Romantic*
  8. “How to Train Your Dragon” Trilogy*
  9. The Mule*
  10. John Wick and John Wick: Chapter 2 (Double Feature) *

*Available in 4K

‘Reinventing Rosalee’ Director Found a Captivating Subject in Her Centenarian Mother

Author and media commentator Lillian Glass didn’t have to look far for the subject of her first film. She had a captivating story in her own family, the life of her centenarian mother, whose experiences and positive attitude offered as much drama and inspiration as a fictional saga.

Her documentary Reinventing Rosalee, about Rosalee Glass, who lives life to the fullest, will come out on digital, VOD and DVD May 7 from Random Media in time for Mother’s Day.

Despite having lost family in the Holocaust and labor camps, among other tragedies, Rosalee started taking piano lessons in her 80s, become a successful actress with a Super Bowl commercial in her 90s and, for her 100th birthday, released a book 100 Years of Wisdom and started an online life advice service. She celebrated her 102nd birthday on Jan. 28, 2019, with recognition by the mayor of Los Angeles and city council.

“It’s a lesson that it’s never too late to live your dream,” said the director of her film.

The documentary recounts both good times and bad in the life of Rosalee, who was sent to a Siberian gulag during World War II and lost her family in the Warsaw ghetto. She also lost two children in those early years, one to starvation and one to tuberculosis.

“I didn’t really realize the impact that the children that she lost had on her,” said her daughter. “It was quite severe.”

The director also found out about other struggles, including how Rosalee survived when her husband had tuberculosis and had to be taken to a hospital in Germany.

“She didn’t have money to see him,” her daughter said. “She took off her bra and made a pattern and started selling brassieres to people and was able to have the fare to go back and forth to see her husband. It’s inspiring, the kind of ingenuity that she had, just amazing strength and fortitude.”

For the documentary, Lillian Glass did extensive research on the fate of her mother’s family. In the Russian archives, she found out that Rosalee’s brother was pulled off a train, sentenced to hard labor and then sent into the Russian Army. That’s where the trail stops.

The rest of the family died in the Warsaw ghetto. The director and her mother visited the location of Rosalee’s former home for the film.

“We went to Poland and gave her relatives, her mother, her father, her sisters, who died in the Warsaw ghetto, an honorable burial, taking their photographs and burying them where they had lived,” the director said. “Her home was no longer there, but the area is, so we kind of buried it where the home would have been…. It was very emotional for her because this was the first time that she was able to grieve the loss of that family that she had.”

To recount Rosalee’s early life, the director had to get creative. “There’s no footage from back then, so one of the fun things I did was that Rosalee’s husband Abraham looked just like Cary Grant when he was younger, so I took a lot of public domain footage of Cary Grant movies and applied them appropriately and then I looked at 1926 Russian films where we got the gulags,” the director recalled.

The United States Holocaust Memorial Museum also helped her locate some of the footage.

“It was just really a lot of research and having been a professor and a researcher early in my life, I really see that those skill sets are very valuable as a film producer and director,” she said.

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Further tragedy in Rosalee’s senior years, the death of her son in a medical malpractice incident after losing her husband of 60 years, almost broke her spirit.

“She became severely, severely, severely depressed,” her daughter recalled. “Then one day kind of like a miracle happened. She woke up and said, ‘I’m going to live life to the fullest,’ and what she did was like amazing. She started taking tango dancing lessons, piano lessons, tai chi, all these kinds of things she never did before, even an acting class and the acting teacher said she was so good that she should get an agent, which she did, and then she became an actress at 86. At 94, she won a beauty pageant, a senior beauty pageant, won Miss Congeniality in the Senior California Pageant. She then at 97 starred in a Super Bowl commercial, and at 99 wrote this book and at 100, she rode the dogsled in Alaska. At 101, she went to the Cannes Film Festival, and now she’s going to premieres and everything regarding her film.”

The film has won more than 40 awards throughout the world, the director said, and it has also inspired moviegoers.

“One person who saw the film hadn’t spoken to his mother in 10 years,” the director said. “He then picked up the phone and talked to her and immediately made a reservation and flew there the next day. Another brother and sister didn’t talk to both of their parents for many, many years and made up after seeing this film.”

Rosalee’s life is a lesson in hope and having a positive attitude, the director said, noting that her mother harbors no hate as she embarks on new experiences.

“It shows you that it’s never too late to just try things, take risks, live your dream and that bad times don’t last forever,” the director said.

Random Media’s ‘Reinventing Rosalee’ Screens in Beverly Hills

Hollywood stars appeared on the red carpet April 2 in Beverly Hills, Calif., for a special launch screening of Random Media’s documentary Reinventing Rosalee, about Rosalee Glass, a 102-year-old Holocaust survivor who transforms her destiny. The film will come out on DVD, VOD and digital May 7.

Documentary ‘Reinventing Rosalee’ Coming to Digital, VOD and DVD May 7 From Random Media

The documentary Reinventing Rosalee, about a centenarian who lives life to the fullest, will come out on digital, VOD and DVD May 7 from Random Media in time for Mother’s Day.

A survivor of the holocaust and labor camps, Rosalee Glass didn’t want to go on after she lost her third child and her husband of 60 years. But she decided one day to live the rest of her life to the fullest, taking piano lessons in her 80s, becoming a successful actress in the 90s and, for her 100th birthday, releasing a book 100 Years of Wisdom and starting an online life advice service.

She celebrated her 102nd birthday on Jan. 28, 2019, with recognition by the mayor of Los Angeles and city council.

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Directed by her daughter Lillian Glass, Reinventing Rosalee is having a theatrical run in New York and Los Angeles in April prior to its home entertainment release.

Documentary ‘The Uncondemned’ Coming to Digital and DVD April 9 From Virgil

The documentary The Uncondemned is coming to EST, VOD and DVD April 9 from Virgil Films.

It follows an underdog group of young lawyers and activists who defied the odds to do what had never been done: prosecute rape as an international war crime.

The International Criminal Tribunal for Rwanda was understaffed, underfunded and overwhelmed as they attempted to prosecute their first case of genocide in 1997. Then, three heroic Rwandan women overcame their fears and feelings of shame to come forward and speak for all those who could not.

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The film captures the remarkable story — involving secret memos, witness assassinations and other setbacks and barriers — that changed the course of international judicial history.

‘We Are Columbine’ Director Revisits Dark Day With Her Classmates in Virgil Films Doc

Decades after the cameras and the spotlight are gone, those touched by school shootings can continue to suffer as they try to process a day that changed their lives.

That’s the subject of Virgil Films’ documentary We Are Columbine, due on EST, VOD and DVD April 9 and directed by Laura Farber.

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Farber has a unique perspective on the shooting at Columbine High School in Colorado; she was a freshman at the school when two students shot and killed 13 people (12 students and one teacher) nearly 20 years ago on April 20, 1999.

“I wanted something to be told by the people that experienced it,” Farber said. “And I felt like I could bridge that gap between outsiders and the people that were there. It’s a lot more difficult than anticipated because a lot of us don’t like talking about Columbine — still to this day.”

It took some convincing, but Farber was able to gather a collection of freshmen at the time of the shooting as well as teachers and administrators to revisit the event.

The director herself wasn’t immune to the effects of recalling such a terrible time when she went back to film at her high school.

“Everything was the same, so much so that the first day of filming —I didn’t know I needed more therapy until I went to film — that first day of filming, thank god, I had one of the producers with me,” Farber recalled. “She had to do that first walkthrough of the school with Gus [former student Gustavo D’Arthenay] because I was emotionally ill, physically ill the entire day because I think just coming back that first time was a lot — not anticipated for sure.”

The first interview subject she was able to convince to participate in the project was her friend Amy Staley.

“I’m doing this only because it’s you, only because of our friendship,” Staley says in the film. “I don’t like talking about it like this. I don’t think anybody likes us talking about it. I don’t like people exploiting our experiences, and I know that you won’t.”

During Staley’s interview, Farber learned just how close she had come to something awful. Bomb equipment had been under the lunch table at which they had sat on that fateful day, Staley recalled in the film.

“I was with Amy on that day, and I didn’t know that until we sat down together and talked about it,” Farber said. “I totally forgot.”

Columbine principal Frank DeAngelis had become wary of students asking to film at the high school, creating another potential obstacle.

“I had to get Frank’s permission, because he’s the principal, and once I told him what I wanted to do, which was not sensationalized, he trusted me to come in and film,” Farber said. “But at the time, there was an issue with a student from an Ohio high school that came to the school, did a tour, asked a bunch of questions, and he said he was doing research for a presentation, and then went and threatened his own school. So after that Frank was like, ‘Hey, I’m not letting anybody in unless they are students from Columbine.’ And that was kind of perfect timing for me.”

“You’re one of my kids; I trust ya,” DeAngelis says in the documentary.

The kids she knew from Columbine were loath to discuss the shooting, though teacher Kiki Leyba (also interviewed in the film) had them write down their thoughts 20 years ago.

In addition to D’Arthenay (a musician who provides some of the soundtrack for the film) and Staley, Farber interviewed two others who were freshmen at Columbine during the shooting.

“I think for our class, for those four years, we got to all be together,” Farber noted. “We were the youngest, and we were there the longest. It was a big part of our recovery being able to go back every day and be with each other.”

But it was different for everyone who experienced the shooting.

“Everyone has their own Columbine,” she said. “I’d love to find out what’s going on with the seniors that had to leave immediately after, and they were surrounded by no one and what that did to their recovery.”

Since the shooting at Columbine High School, which is recognizing a 20th anniversary this year — including a screening of Farber’s film in Colorado on the exact date of the anniversary, April 20 — many other school shootings have dominated the news and then receded.

Though Farber talked to Media Play News before the recent suicides of victims affected by shootings at Marjory Stoneman Douglas High School in Parkland, Fla., in 2018 and Sandy Hook Elementary School in Newton, Conn., in 2012, she stressed the need for victims to express their feelings.

“We’re going to carry this with us for the rest of our lives, but we can decide what that’s going to look like,” Farber said.

Doc ‘The Oyster Farmers’ Coming to Digital and DVD March 19 From Virgil

The documentary The Oyster Farmers is coming to DVD, digital and VOD March 19 from Virgil Films.

The film tells the story of those who are working to restore oyster reefs and natural oyster populations to the Barnegat Bay. Oysters were once a staple food for communities in the Northeast of the United States, and the Barnegat Bay was home to one of the largest oyster seed beds in the 1800s. Overharvesting and disease wiped out the populations of oysters, which has had significant ecological impact in the last century.

The Oyster Farmers from Virgil Films on Vimeo.

 

FandangoNow Launches 4K Title Sale

FandangoNow is offering a code for 10% off 4K UHD titles for the New Year with the tag “Make 4K Your Resolution.”

The code is good through Jan. 7 “while supplies last,” according to the online VOD service, and is valid for up to 20 uses. It excludes bundles.

Through Jan. 1, the service offered $8 off Fandango movie tickets for every $20 spent on FandangoNow.