Apple Reports Record Quarterly Services Revenue, Which Includes Apple TV+ Subscriptions

Apple Feb. 2 reported record first-quarter (ended Dec. 31, 2022) services revenue of $20.76 billion, which was up 6.4% from revenue of $19.51 billion in the previous-year period.

Services includes sales of movies and TV shows on iTunes and revenue from the App Store, Mac App Store, Apple Music, Apple Pay, Apple TV+, Apple Arcade and Apple News+ subscription revenue, among others.

Services and iPad revenue (up 29% to $9.4 billion) were the lone highlights in the report as Apple reported an 8% drop in iPhone revenue to $65.8 billion from $71.6 billion during the previous-year period. Mac revenue dropped almost 29% to $7.75 billion from $10.8 billion, and wearables (which includes the Apple Watch) revenue dipped almost 8% to $13.48 billion, from $14.7 billion last year.

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In a statement, CEO Tim Cook said he remained upbeat on reaching the milestone of 2 billion active Apple devices worldwide achieved in a “challenging economic environment.”

“We are proud to have our best lineup of products and services ever, and as always, we remain focused on the long term and are leading with our values in everything we do,” Cook said.

Christmas-Themed Movies and a ‘Glass Onion’ Topped Winter Holiday Weekend Streaming, TVOD

Christmas-themed movies — original and classic — resonated with consumers over the winter holiday weekend, while Netflix’s high-priced sequel, Glass Onion: A Knives Out Mystery, was the top streamed movie on the world’s largest SVOD platform.

Universal Pictures Home Entertainment’s Violent Night, which features a grumpy Santa Claus (David Harbour) ruining a band of home invading criminals’ plans, was the No. 1 movie for sale and rental on Vudu, iTunes and Google Play — while finishing fifth at the extended (through Dec. 26) theatrical weekend box office with another $3.5 million in ticket sales.

The duel distribution model underscores Universal’s strategy of releasing theatrical titles into digital retail channels after just 17 days if the title’s combined box office revenue is below $50 million. Through Dec. 26, the movie’s ticket sales had approached $42 million.

Of the top 40 movies tracked across iTunes, Vudu, Google Play and Netflix top 10 charts over the holiday weekend, 55% (22) were Christmas themed.

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Classic titles that resonated the highest among digital consumers were Universal’s The Grinch and How the Grinch Stole Christmas, and Warner Bros. Home Entertainment’s Elf, Christmas Vacation and The Polar Express.

Notably, the 1988 original Die Hard movie, starring Bruce Willis as a divorced New York policeman visiting his ex-wife at a high-rise Christmas Eve party, ranked No. 2 on iTunes and No. 4 on Google Play.

Top-streaming winter holiday movies on Netflix included original The Christmas Chronicles (2018), starring Kurt Russell as an adventurous Saint Nick, and the 2020 sequel, The Christmas Chronicles 2, which co-starred Russell’s longtime partner Goldie Hawn.

Other popular Christmas-themed movies on Netflix include 2017 theatrical release A Bad Moms Christmas (STX Entertainment), and 1954’s White Christmas, starring Danny Kaye and Bing Crosby.

Apple Ups Q2 Services Revenue 27% to $16.9 Billion

Apple Inc. April 28 reported $16.9 billion in second-quarter (ended March 27) revenue for its services segment, which includes sales of movies and TV shows on iTunes, the App Store, Mac App Store, Apple Music, Apple Pay, Apple TV+, Apple Arcade and Apple News+, among others. Apple reported services revenue of $13.3 billion during the previous-year period.

Through six months of the fiscal year, services revenue has increased 25% to $32.6 billion, compared with $26 billion the year before.

Overall, Apple results were driven by the iPhone, which saw record quarterly revenue of nearly $48 billion, up 66% from revenue of $28.9 billion a year ago.

“We are proud of our March quarter performance, which included revenue records in each of our geographic segments and strong double-digit growth in each of our product categories, driving our installed base of active devices to an all-time high,” CFO Luca Maestri said in statement. “These results allowed us to generate operating cash flow of $24 billion and return nearly $23 billion to shareholders during the quarter. We are confident in our future and continue to make significant investments to support our long-term plans and enrich our customers’ lives.”

Vudu Offering Movie Rental Price Matching, Redo Option

Walmart-owned Vudu.com will now price-match movie rentals and enable users the option to “redo” a movie up to 30 minutes in a screening. Renters can cancel up to four rentals per month.

Vudu’s Rental Price Match program will credit any user’s account if they find a movie rental priced lower at a competing service such as iTunes, Amazon Instant Video or Redbox On Demand.

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In a statement, Vudu said wants to make sure that every digital renter has the “best possible” viewing experience. “Be sure to keep checking the Vudu app for weekly rental promos. You’ll find everything from discounts on specific categories to limited time free rentals.”

The platform, which has a library of more than free 10,000 titles and another 150,000 titles available to rent or buy, reportedly is up for sale if Walmart can find a suitable buyer.

First disclosed by The Information, Walmart in a statement said it is  “constantly” open to conversations with new and existing partners to explore opportunities for continued growth.

“However, we never share details of those discussions,” said the retailer.

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Bob Iger: Home Entertainment Key to Pixar Acquisition, Movies to Netflix, Disney+ Launch

With Walt Disney Co. CEO Bob Iger in the final years at the helm of the global media brand, the executive has been making the media rounds peddling his memoir, The Ride of a Lifetime.

In an interview with BBC Studios, Iger recounts many aspects of his life and career, including discussions with the late Steve Jobs about acquiring Pixar Animation, which counted the Apple co-founder as its majority stakeholder at the time.

But before that $7.4 billion transaction could be approached, Iger said he had to develop a relationship with the often mercurial Jobs. According to Iger, it was his willingness to put select Disney and ABC TV shows on the upstart Apple iTunes platform, which had just started selling videos, including an iPod capable of playing video in addition to music, that paved the way toward the 2006 Pixar acquisition.

“Steve was immediately impressed with my knowledge of  [iTunes], or my interest in it, my willingness to disrupt using technology current business models, [and] my ability to do a deal very quickly without too much bureaucracy,” Iger said.

The iTunes pact helped migrate the home video industry from purely packaged media distribution to transactional video-on-demand and electronic sellthrough.

As of January 2017, iTunes offered more than 35 million to 40 million songs, 2.2 million apps, 25,000 TV shows and 65,000 films.

Through June 30, 2019, digital sales and rentals of movies and TV shows topped $2.2 billion, according to DEG: The Digital Entertainment Group.

Iger said the key is “owning and controlling content that is so valuable, so important, so loved by consumers that they’ll access it, buy it almost anyway they possibly can.”

Separately, Iger confirmed the pending Disney+ subscription streaming service would be launched in Western Europe within the next year. Calling over-the-top video distribution a “nascent market,” Iger said there remains plenty of room for other players besides Netflix and Amazon Prime Video to succeed.

“You have to launch [your OTT product] when the technology is right and when you have enough content. It takes time to get both of those right,” he said.

The executive reiterated that he does not consider Netflix to be a rival to Disney+, calling the SVOD pioneer a “volume play” service with a lot of quality in it.

“They created the market in the direct-to-consumer space in video — and brilliantly, by the way,” Iger said.

At the same time, he doesn’t regret licensing Disney movies exclusively to Netflix in 2012 — a landmark deal that helped broaden Netflix’s appeal on a global basis.

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“It was an enormously profitable deal for us at a time when we had no ability to launch a Netflix-like service,” he said. “We didn’t have the technology and we didn’t have enough content. We’ve never second-guessed the decision.”

Iger said Disney+ will offer much less volume of content than Netflix, which he contends makes the service less of a direct competitor.

“There may be room for people to have more than one [SVOD] subscription,” Iger said. “I don’t think we know how large the global market is for these products yet.”

When asked about the proliferation of Marvel-themed movies released by Disney, Iger said the comic book brand is as popular as ever. He admitted that Disney has released too many “Star Wars” movies over a short period of time.

“I have not said that they were disappointing in any way. I’ve not said that I’m disappointed in their performance. I just think that there’s something so special about a ‘Star Wars’ film, and less is more,” he said.

Transactional Movie Marketing: How Big is Your Fan Base?

On Oct. 15, AMC Theatres — the world’s largest movie exhibitor — launched “AMC Theatres On Demand,” a transactional platform enabling its A-List members to purchase or rent studio (notably Paramount, Lionsgate) movies in the home on their retail release.

Key to AMC’s push into home entertainment is the exhibitor’s leverage of its 19-million Stubs A-List loyalty membership base in the same way Amazon Prime entices more than 100-million Prime members with access to movies, TV shows and third-party SVOD services via Prime Channels.

As the retail market embraces transactional VOD and electronic sell through in place of DVD and Blu-ray Disc, media companies are using pre-existing customer loyalty to jumpstart digital success.

When packaged-media kiosk operator Redbox launched Redbox Digital in 2017, its initial marketing thrust was to its 27 million Redbox Perks members.

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Indeed, Redbox claims that nearly half (48% ) of all Americans find out what’s new in home entertainment from its kiosks. The company recently enhanced the Perks program to reward members for each rental night instead of per title.

“The updated loyalty program increases the value of each Redbox experience,” Ash Eldifrawi, chief marketing and customer experience officer at Redbox, said at the time.

Last spring, Fandango launched a loyalty-rewards program — Fandango VIP+ — offering monetary credits for every four movies tickets purchased on its platform. VIP members also have 21 days to use their credit to stream movies and TV shows on FandangoNow.

“We needed to seed the system … to give customers an array of options to redeem their points,” Fandango chief marketing officer Adam Rockmore said in an interview.

While Fandango has not released data on VIP+ signups, Michael Pachter, media analyst at Wedbush Securities in Los Angeles, believes AMC has the upper hand.

“AMC may have a competitive advantage over Fandango and others delivering in-home entertainment given the reach of its rewards program, loyalty of millions [of] A-Listers and studio partnerships,” he wrote in a note. “We see little downside to AMC’s new on-demand offering, given its reach to loyal customers.”

Then again, FandangoNow is part of Movies Anywhere, the movie marketing platform (supported by Warner Bros., Sony Pictures, Universal Pictures, Disney/Fox) directing its 8 million registered users to buy and rent titles from its retail partners, which include Apple iTunes, Prime Video, Walmart’s Vudu, Comcast’s Xfinity Store, Google Play, Microsoft Movies & TV — and just recently: Verizon.

Jim Henson Company Launches Kids’ Series for Download on iTunes and Google Play

The Jim Henson Company, in partnership with Premiere Digital Services, has launched several of its children’s series on iTunes and Google Play for download in the United States, United Kingdom, Canada and Australia.

Content includes seasons one and two of the language acquisition series “Word Party,” (U.S., U.K., Canada and Australia); season one of the animated series “Dot.,” created by Randi Zuckerberg (U.S. and U.K.); and the puppet series “Pajanimals,” “Jim Henson’s Mother Goose Stories” and “The Wubbulous World of Dr. Seuss” (U.S., U.K., Canada and Australia). The classic Henson fantasy series “The Storyteller” and “The Storyteller: Greek Myths” are available for download in the U.S., Canada, U.K. and Australia.

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“Partnering with Premiere Digital Services has allowed more beloved Jim Henson Company titles to be available to our fans than ever before,” said Jim Henson VP of global distribution Anna Moorefield. “Consumers can expect additional favorites as we continue to make our productions available to established and new audiences wherever and whenever they want to watch.”

“We are thrilled to partner with The Jim Henson Company and expand the reach of their timeless and iconic catalog in the transactional VOD space,” said head of Premiere business development Jeff Goldman. “Working together with The Jim Henson Company and our platform partners, we have the experience and relationships to bring these amazing shows starring some of the best-loved characters to fans of all ages around the world.”

Apple Replacing iTunes with Three New Apps

After 18 years, Apple iTunes is history.

As expected, Apple June 3 previewed macOS Catalina, a new desktop operating system that replaces iTunes with three entertainment apps — Apple Music, Apple Podcasts and the Apple TV app.

The three apps — unveiled at the Worldwide Developers Confab in San Jose, Calif. — are designed to simplify and improve the way Mac users discover and enjoy their favorite music, TV shows, movies and podcasts.

The new Apple Music app helps users discover new music with over 50 million songs, playlists and music videos. And users will have access to their entire music library, whether they downloaded the songs, purchased them or ripped them from a CD. For those who like to own their music, the iTunes Music Store is just a click away.

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The new Apple TV app brings together different ways to find and watch movies and TV shows into one app.

The app features Apple TV channels, personalized recommendations and over 100,000 iTunes movies and TV shows to browse, buy or rent — so users can enjoy 4K HDR and Dolby Atmos-supported movies.

The “Watch Now” section features “Up Next,” where viewers can keep track of what they are currently watching and resume on any screen. This fall, Apple TV+, Apple’s original video subscription service, will be available in the Apple TV app.

Separate “Sidecar” software enables users to extend their Mac desktop by using their iPad as a second display or as a high-precision input device across creative Mac apps. New security features keep users better protected and “voice control” software lets users control their Mac entirely with their voice.

“With macOS Catalina, we’re bringing fresh new apps to the Mac, starting with new standalone versions of Apple Music, Apple Podcasts and the Apple TV app,” Craig Federighi, SVP of software engineering at Apple, said in a statement. “Users will appreciate how they can expand their workspace with Sidecar, enabling new ways of interacting with Mac apps using iPad and Apple Pencil. And with new developer technologies, users will see more great third-party apps arrive on the Mac this fall.”

Report: Apple to End iTunes

Apple is planning to unveil new apps and the roadmap to end iTunes June 3 at the Worldwide Developers Conference in San Jose, Calif., according to a report from Bloomberg.

Three new apps for Mac will be introduced — Music, TV and Podcasts — to match the format already employed on iPhones and iPads, according to the report from Mark Gurman.

Since its beginning with music, iTunes has branched into video and podcasts, prompting some to call it unwieldy.

Apple also is planning a new streaming service Apple TV+, announced March 25, with the backing of big Hollywood names. The service is scheduled to debut this fall. No pricing has yet been announced.

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Business Insider reported that Facebook and Instagram pages for iTunes were scrubbed on Saturday, citing a Mac Rumors report that said the content was scrubbed over the last 48 hours “since cached versions of the accounts still show posts, photos, and videos as of May 31. Content from the iTunes Facebook and Instagram pages have been moved over to newer pages for Apple TV.”

The apparent death of iTunes, however, doesn’t mean Apple is no longer selling or renting movies digitally. In the Apple TV app, users can buy or rent movies, buy episodes or seasons of TV shows, and subscribe to Apple TV channels to stream or download movies or TV shows.

 

Video Streaming Widens Appeal Over Pay-TV Among Telecom Customers

Video streaming expanded its lead over subscription TV service in terms of customer satisfaction, rising to a score of 76 on the American Customer Satisfaction Index’s 100-point scale.

According to the ACSI Telecommunications Report 2018-2019, subscription TV service stagnated at 62, tied with internet service providers for last place among all industries tracked by the ACSI — subscription TV, ISPs, fixed-line telephone service, video-on-demand service and video streaming service.

Video streaming topped all industries tracked.

“Video streaming once again proves itself to be the best of the telecom industries in customer satisfaction,” said David VanAmburg, managing director at the ACSI. “Traditional telecom providers have tried to step up their game, but they’re not providing original content the way video streaming is, and in part they suffer guilt by association — if customers aren’t satisfied overall with Comcast, they’re probably going to ding Comcast’s on-demand service too.”

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Among video streaming services, Netflix secured first place at 79 after sharing the lead with Sony’s PlayStation Vue and Amazon Twitch the previous year. Netflix ranked at the top for original content among all streaming services, according to the ACSI. Sony’s PlayStation Vue landed in second place at 78, followed by the Microsoft Store at 77. Hulu stepped up to match Amazon Prime Video and Apple iTunes at 76. Five services clustered at 75: CBS All Access, Google Play, Amazon’s gaming platform Twitch, Walmart’s Vudu and Google’s YouTube. Dish Network’s Sling TV was the most improved, meeting HBO at 74. Starz matched the combined score of smaller platforms at 72, while Showtime followed close behind at 71. AT&T’s DirecTV Now fell to 69, ahead of only Sony Crackle, which remained unchanged at 68.

For the past six years, customer satisfaction with subscription TV has languished in the mid-to-low 60s, according to the study. AT&T’s U-verse TV held the lead for subscription TV at 69, followed by Verizon’s Fios at 68 and Dish Network at 67. AT&T’s satellite TV service DirecTV came in at 66, Altice’s Optimum tallied 61, and Charter’s Spectrum came in at 59 to tie with Cox Communications. Frontier Communications and Comcast’s Xfinity came in at 57. Mediacom followed closely at 56. Altice’s Suddenlink tumbles to the bottom of the category at 55.

Customer satisfaction with video-on-demand service slipped to an ACSI score of 67 as viewers continue to turn toward streaming services such as Netflix and Hulu, according to the study. AT&T’s U-verse TV service held the lead a year ago, but this year shared the top spot with Verizon’s Fios at a score of 72. Satellite provider Dish Network dropped to 71 but remained just ahead of DirecTV, unchanged at 70. Frontier Communications debuted in the category with a score of 67, in line with the industry average. Three decliners met at 66: Cox Communications, Altice’s Optimum and Comcast’s Xfinity. Charter’s Spectrum remains unchanged at the bottom of the category with a 64.

Unchanged at a score of 62, ISPs remain at the bottom of the ACSI rankings. Most ISPs are still falling short of providing good service at an affordable price, according to the ACSI release. Verizon’s Fios was stable at the top of the category with an ACSI score of 70, but AT&T Internet closed in at 69. Altice’s Optimum fell to 63 but remained the leader among coaxial providers. Meanwhile, Comcast’s Xfinity inched closer to the industry average at 61. Cox Communications tallied 60, tying Altice’s Suddenlink. Charter’s Spectrum and CenturyLink came in at 59.