HBO Launches SVOD Service in Portugal

HBO launched its newest over-the-top streaming video service, HBO Portugal, bringing all seasons of HBO’s coveted original programming to Portuguese audiences. In addition to originals, HBO Portugal viewers have access to series, films, documentaries and family content from other content providers.

Following a one-month free trial for all new subscribers, HBO Portugal costs €4.99 ($5.64) monthly, allowing subscribers to register five different devices with their subscription and watch two simultaneous streams of dubbed and subtitled content at the same time from the same account.

The service is accessible through a wide range of smartphones, tablets and devices including PCs, LG TV, PlayStation 4, Android TV, Chromecast and Apple TV.

Vodafone Portugal is the exclusive operator partner for local distribution, giving Vodafone Portugal customers access to the streaming service via TV Vodafone.

HBO Portugal subs have access to more than 4,500 episodes of HBO series, including every season “Game of Thrones,” “True Detective,” “Westworld” and “Big Little Lies.”

The service also includes classics shows such as “Sex and the City,” “The Sopranos,” “The Wire” and “Girls.” The service will feature a wide variety of series, movies, documentaries and family content from other content providers, including Showtime, Sundance, SyFy, The CW, AMC Network, DreamWorks and Turner.

 

Report: Netflix Has Highest-Rated Movies

Netflix is known for original TV series such as “House of Cards,” “Stranger Things,” “Orange Is the New Black” and “The Crown.”

While the streaming video pioneer is ramping up original movie production, its portfolio of highly-rated third-party movies tops the renowned feature film repository of HBO Now, in addition to Amazon Prime Video and Hulu, according to new data from Streaming Observer.

Using Rotten Tomatoes’ “Certified Fresh” movies rating system, in addition to a combination of data from streaming service providers and third-party sites RealGood and JustWatch, Streaming Observer found Netflix has more “certified fresh” movies (596) than HBO Now (38), Prime Video (232) and Hulu (223) combined.

The ranking is significant considering Netflix has 3,000 fewer movies available to stream (3,839 through Jan. 20, 2019) than it did in 2018, and its library is 450% smaller than Prime Video’s with 17,461 titles.

Hulu and HBO Now had 2,336 and 815 movies, respectively.

“Netflix remains the best streaming service overall … for the time being,” wrote Chris Brantner, analyst with Streaming Observer. “Of course, as new streaming services from Disney, Apple, and others enter the market, and Netflix loses more of its licensed content, it remains to be seen how long it can hold onto the crown.”

 

 

Amazon Prime Jumpstarts ‘Aquaman’ Domestic Theatrical Release with $3 Million Sneak Screening

Amazon continues to flex third-party revenue opportunities through its Prime membership base.

The e-commerce behemoth reportedly helped generate almost $3 million in ticket sales for Warner Bros.’ upcoming DC superhero movie Aquaman, following a Dec. 15 sneak screening. The tally beat Amazon’s previous $1.8 million collaboration with Sony Pictures for Jumanji: Welcome to the Jungle.

Working with Atom Tickets, Amazon enabled Prime members to purchase up to 10 tickets for the special screening available at more than 1,200 theaters nationwide,including AMC, Regal, National Amusement Theaters and ArcLight Cinemas.

Paid sneak screenings – unlike free previews – reportedly offer studios a better estimate how movies will perform under general release.

Directed by James Wan (Saw, The Conjuring, Insidious), Aquaman stars Jason Momoa in the title role, in addition to co-stars Amber Heard, Willem Dafoe, Patrick Wilson, Dolph Lundgren, Yahya Abdul-Mateen II and Nicole Kidman, among others.

The movie, which opens Dec. 21, has already generated $261.3 million in foreign box office revenue.

Amazon, which has more than 100 million Prime members, first began leveraging its user base via Prime Video Channels (formerly Amazon Channels) affording third-party streaming video platforms such as Starz, Showtime OTT and HBO Now direct access to its members, while handling billing and backend support in exchange for a percentage of revenue.

Indeed, parent companies of Showtime, CBS All Access, Starz and HBO Now have attributed much of their subscriber gains to Amazon.

 

 

Netflix Originals Demand Share to Overtake Licensed Content by Fall 2019

Demand for Netflix Originals is estimated to overtake the share of demand for licensed titles by October 2019, according to new research by Parrot Analytics and Kagan, a media research group within S&P Global Market Intelligence.

Netflix has a goal of having 50% of its content be comprised of Netflix originals, notes the report, which leverages Parrot Analytics’ Demand Expressions metric, which uses social media, video streaming, photo sharing, blogging, micro-blogging, fan and critic rating platforms, peer-to-peer protocols and file sharing sites to measure consumer demand.

The report compared the sum of U.S. demand for both Netflix original series, and the licensed titles available on the U.S. Netflix service each month. While currently the most in-demand content tends to be licensed titles, the proportion of the demand share from Netflix original titles has generally grown month over month, according to the report. Overall, for the 12 months analyzed, the demand share for Netflix originals grew an average of 1 % each month. From July 2017 to June 2018, the streaming service’s reliance on licensed content dropped by 10.9%. Based on these 12 months of data, the report forecasts that Netflix will generate 50% of U.S. audience content demand with its own original content from October 2019 onward.

The report from Parrot Analytics and Kagan also looked at demand for television content across streaming subscription video-on-demand platforms in the United States. Overall, the report found demand for content on all major SVOD platforms, including Netflix, Hulu, HBO Now, Showtime, and Starz, has increased over the past year.

For the premium channel VOD platforms (HBO Now, Showtime, and Starz), new content from their linear channels tends to be the most in-demand, the study found. However, Parrot Analytics affinity analysis reveals that the respective back catalog of each VOD platform continues to play an important role, indicating that older titles likely remain an important driver of subscriber loyalty.

“The future for the industry is likely to be even more crowded and the winners are still unknown,” said Deana Myers, research director, S&P Global Market Intelligence. “Walt Disney is expected to debut its SVOD service in 2019 and its proposed buy of the studio and libraries of 21st Century Fox will add a vast amount of content to this service. Other anticipated SVOD launches include those by Apple and WarnerMedia. We estimate the overall US SVOD industry has many strong years of growth in its future, particularly as competition from Disney and Apple could impact the market.”

Other new entrants to the online video space, such as Facebook Watch, YouTube and DC Universe, are also investing heavily in originals and acquired content, the research firms noted. At the same time, content spending for Netflix, Amazon and Hulu is expected to continue to grow at double digit rates.

The research in this report is based on a catalog demand analysis of digital-only Netflix and Hulu services, and a premium channel VOD demand analysis based on TV demand data pertaining to HBO Now, Showtime and Starz.

Wither HBO Now?

With WarnerMedia launching a branded subscription streaming video platform next year that will incorporate original and catalog content from HBO, Warner Bros. and Turner, in addition to third-party providers, the question arises: What will become of standalone SVOD service HBO Now?

Launched in 2014, HBO Now topped 5 million subscribers earlier this year. WarnerMedia is wrapping much of its unnamed OTT product around the HBO brand, with tiers of service ranging from studio movies to original series such as “Game of Thrones” and “Westworld,” among others.

Speaking Dec. 4 at the UBS 46th Annual Global Media and Communications confab in New York, AT&T CEO Randall Stephenson reiterated that the WarnerMedia streaming platform would not be another Netflix — focusing instead on Warner, HBO and Turner content.

“The goal of [CEO] John Stankey and WarnerMedia is not to create a direct-to-consumer product that rivals Netflix in terms of being a warehouse of content,” he said, adding that traditional pay-TV business models distributing wholesale content are old-school.

“Those businesses are getting disrupted aggressively,” Stephenson said.

The executive said the market needs an OTT product that “can achieve a very high penetration of [WarnerMedia] content with audiences.”

And HBO — via HBO Now — has its foot in the door.

“All media companies are coming to grips with the reality to better establish a direct relationship with [their] audiences,” Stephenson said. And with more than 140 million pay-TV subscribers globally, HBO resonates.

“I once compared Netflix to Walmart — not derogatorily … but when I’m shopping [and] I need something … I go to Walmart,” Stephenson said. “Well, if you’re looking for video content, regardless what it is, people will go to Netflix because it is just a warehouse. And it’s an impressive warehouse. That is not our ambition.”

Stephenson said management recognizes the need to ramp up original content spending at HBO — infusing the platform with year-long new offerings in addition to platform investment.

“[HBO boss] Richard Plepler is pretty excited,” Stephenson said. “He knows how to put together programming that will attract audiences. We’re very confident we’re going to have an HBO product that’s more fulsome.”

With WarnerMedia representing 17% of AT&T’s profitability, Stephenson said Warner Bros. remains a significant creator of TV content — including producing 70 scripted TV series in the past year to third parties including Netflix.

The executive mentioned Netflix had resigned license rights to Warner Bros.’ venerable sitcom “Friends” on a non-exclusive basis.

“That means ‘Friends’ can go onto our platform as well,” Stephenson said.

“We think we have enough IP and capability we can put together a product that will be very attractive,” he said. “It’s not a pervasive library of content warehouse like Netflix, but we think it is a very impressive product that will achieve very high penetration. Expectations are very high for this product.”

HBO Now Outlines December Streaming Video Slate

HBO Now, the premium channel’s standalone subscription streaming service with more than 5 million subscribers, announced new, continuing and concluding programming scheduled in December.

New programming includes the HBO Sports’ film, Momentum Generation, which explores how a group of teenagers changed surfing culture in the 1990s; Pete Holmes: Dirty Clean, a stand-up special from the creator/star of Crashing, and Icebox, the story of a 12-year-old Honduran boy (played by Coco’s Anthony Gonzalez) who is forced to flee his home and seek asylum in the United States, only to find himself trapped in the U.S. immigration system.

Original series ending in December include “Camping,” “My Brilliant Friend,” “Vice,” “Sally4Ever” and “Room 104.”

Documentaries include Say Her Name: The Life and Death of Sandra Blandwhich follows the family of Sandra Bland and their legal team as they try to make sense of what happened to the 28-year-old woman who was found hanging from a noose in her jail cell three days after being arrested for a traffic violation, and Bleed Out, which starts as a son’s video diary and becomes a citizen’s investigation into the future of the American healthcare system.

Studio movies streaming in December for the first time include: Ready Player One, Blockers, RampageIsle of DogsLife of the Party, and Traffik. Academy Award-winner Inception and comedy The Hangover also premiere in the month.

Movies departing HBO Now include Blade Runner 2049 and Dunkirk, alongside Fifty Shades Darker, Napoleon Dynamite, Whip It, The Sandlot and The Sandlot 2.

 Original Programming:
Say Her Name: The Life and Death of Sandra Bland (12/3)
HBO First Look: Mortal Engines (12/4)
Ice Box (12/7)
Momentum Generation (12/11)
Pete Holmes: Dirty Clean (12/15)
Vice Special Report: The Panic Artists (12/10)
My True Brilliant Friend (12/10)
Bleed Out (12/17)

Series Finales:
Camping, Season 1 Finale (12/2)
My Brilliant Friend, Season 1 Finale (12/10)
Vice, Season 6 Finale (12/14)
Magnifica, Season 3 Finale (12/16)
Room 104, Season 2 Finale (12/14)
Sally4Ever, Season 1 Finale (12/23)

Theatrical Premieres:
Rampage, 2018 (12/1)
Traffik, 2018 (12/6)
Ready Player One2018 (12/8)
Blockers, 2018 (12/15)
Isle of Dogs, 2018 (12/22)
Life of the Party, 2018 (12/29)

Starting Dec. 1st:
An Innocent Man, 1989
The Best Man, 1999
The Book of Eli, 2010
Bootmen, 2000
Dave, 1993
Dawn of the Dead, 2004
George A Romero’s Land of the Dead, 2005
Get Him to the Greek, 2010
Ghosts of Girlfriends Past, 2009
The Hangover, 2009
He’s Just Not That Into You, 2009
Inception, 2010
The Land Before Time, 1988
The Land Before Time II: The Great Valley Adventure, 1994
The Land Before Time III: The Time of the Great Giving, 1995
The Land Before Time IV: Journey Through the Mists, 1996
The Land Before Time V: The Mysterious Island, 1997
The Land Before Time VI: The Secret of Saurus Rock, 1998
The Land Before Time VII: Stone of Cold Fire, 2000
The Land Before Time VIII: The Big Freeze, 2001
The Land Before Time IX: Journey to Big Water, 2002
The Land Before Time X: The Great Longneck Migration, 2003
Legend of the Guardians The Owls of Ga’Hoole, 2010
Light It Up, 1999
Lost River, 2015

Ending Dec. 16:
Wolves at the Door, 2017

 Ending Dec. 23: 
All About Steve, 2009
Marmaduke, 2010

 Ending Dec. 24:
Jennifer’s Body, 2009

Ending Dec. 26:
Whip It, 2009

Ending Dec. 31st:
A Perfect World, 1993
Away We Go, 2009
Black Sea, 2015
Blade Runner 2049, 2017
Blood Work, 2002
Butch Cassidy and the Sundance Kid, 1969
Cats & Dogs: The Revenge of Kitty Galore, 2010
Death Warrant, 1990
Dolores Claiborne, 1995
Dude Where’s my Car?, 2000
Dunkirk, 2017
Fifty Shades Darker, 2017
Garden State, 2004
Mr. Mom, 1983
Napoleon Dynamite, 2004
Ninja Assassin, 2009
Oscar, 1991
Owning Mahowny, 2003
Pattie Cake$, 2017
Rock Dog, 2017
Run Fat Boy Run, 2008
Sweet Dreams, 1985
The Full Monty, 1997
The Sandlot, 1993
The Sandlot 2, 2005
The Turning Point, 1977

 

HBO Launching OTT Video Service in Portugal

Seeking to keep pace with Netflix, HBO will reportedly launch over-the-top video service in Portugal in the first quarter of 2019.

The launch, first reported by Meios e Publicidade, aims to compete against Netflix, which operates mobile streaming service in Portugal through Vodafone. The SVOD behemoth launched pay-TV access in 2015.

The publication said HBO had opened an office in Lisbon, in addition to hiring Patrícia Reis as VP of marketing; Inês Martins de Almeida as distribution sales manager, and Cláudia Cristóvão coordinator of social media.

With more than 135 million subscribers globally, HBO rivals Netflix global sub footprint. With new corporate owner AT&T, WarnerMedia CEO John Stankey has made no secret his desire to expand HBO’s worldwide reach.

HBO reportedly is spending about $2 billion on original content in 2018 – a fraction of the $12 billion Netflix’s war chest.

Stankey in June at a town hall meeting said HBO faced a “tough year” as it ups content spending in order to “get bigger and broader” and keep Netflix in check.

The platform increased second season buzz surround award-winning “Big Little Lies” by adding Meryl Streep to the cast. It streams the biggest TV show in the world, “Game of Thrones,” in addition to “Westworld,” “Sharp Objects,” “True Detective,” and upstart British comedy “Sally4Ever,” among others, domestically.

“HBO has a unique, high-quality, emotionally-charged product,” Eric Schiffer, chairman of Reputation Management Consultants, told Observer.com.“It can scale 2 to 3X output without sacrificing brand integrity. But, transforming into a Netflix ‘slayer’ suddenly will mean massive means, an investment unlikely to come in the scale needed to be a serious competitive threat, but it could still help HBO compete far better.”

 

Netflix, Amazon Prime and Hulu Lead Parks Associates Top 10 OTT Services List

Netflix, Amazon Prime and Hulu, in that order, lead Parks Associates updated list of the top 10 subscription over-the-top (OTT) video services in the U.S. market. The list, released Nov. 7, is based on estimated number of subscribers.

The full list in order is:

  1. Netflix
  2. Prime Video Users (Amazon Prime)
  3. Hulu (SVOD)
  4. HBO Now
  5. Starz
  6. MLB.TV
  7. Showtime
  8. CBS All Access
  9. Sling TV
  10. DirecTV Now

 

“Which company is the leading OTT video subscription service remains a topic of debate,” said Brett Sappington, senior director of research, Parks Associates, in a statement. “According to our estimates, Amazon has more Prime Members than Netflix has subscribers. However, when you consider only those Prime Members that use Prime Video, Netflix is the largest. Hulu remains the third largest but continues to grow its subscriber base.”

The firm noted the rise of a second tier of OTT video services from services with recognized brands, including several with high profile original content. Online pay-TV services Sling TV and DirecTV Now round out the top 10, ahead of similar services Hulu with Live TV, YouTube TV and PlayStation Vue. Online pay TV has been one of the fastest growing segments in the OTT video space, with aggressive marketing by all, according to Parks.

“HBO, Starz, Showtime, and CBS All Access demonstrate the powerful attractiveness of original content through series like ‘Game of Thrones’ and ‘Star Trek: Discovery,’” Sappington said in a statement. “This pattern suggests new services such as WarnerMedia’s DC Universe and the forthcoming streaming service from Disney could achieve success quickly.”

The top subscription sports OTT video services are MLB.TV, WWE Network and ESPN+. MLB.TV continues to lead the sports OTT subscription category, benefiting from its long tenure as a streaming service and popularity among dedicated baseball fans, according to Parks. WWE also has a dedicated fan base and publicly reported having more than 1.2 million U.S. subscribers at the end of Q3 2018, according to Parks. ESPN+ is a newcomer to the OTT video marketplace but recently announced that it had exceeded 1 million subscribers.

Other findings include:

  • OTT video subscription penetration has reached 64% of U.S. broadband households, with more than two-thirds subscribing only to one of the top three services, Netflix, Prime Video, or Hulu;
  • The online pay-TV audience is similar to the OTT audience — they are younger and quicker to adopt new technologies when compared to traditional pay-TV households; and
  • Over the past three years, OTT churn rates have gradually fallen each year from 31% of OTT subscriptions cancelled each year in 2015 to 28% in 2018.

Amazon Management Nixs Discussing ‘Prime Channels’ as Pay-TV Substitute

Amazon’s head of investor relations Dave Fildes refused to speculate whether the e-commerce giant plans to roll out Prime Channels as a standalone competitor to linear pay-TV.

Speaking July 26 on the company’s fiscal call, Fildes said the Channels platform continues to attract mainstream content providers.

“We’re really pleased with the growth we’re seeing, [and] we’ve seen some really good channels come online in the past few quarters,” he said.

Launched in December 2015, Channels offers Prime members access to third-party over-the-top video services such as HBO Now, Showtime, Starz, Dove Channel, Acorn TV, BritBox, Sundance Now, Shudder, Cheddar, Fandor and PBS Kids, among more than 100 services.

Subscriptions are processed and billed through the Prime membership, similar to ecommerce purchases using an Amazon credit card.

Channels accounts for 55% of all a-la-carte OTT video subscriptions, according to The Diffusion Group – reportedly generating more than 70% of all new subs for Showtime OTT and Lionsgate-owned Starz.

Indeed, digital subscriptions that provide Prime members unlimited viewing (Prime Video) or usage rights from third parties (via Channels) generated $3.4 billion in second-quarter revenue (ended June 30), up 57% from revenue of $2.1 billion last year.

“It’s clear to us that customers want that option as part of their Prime membership,” Fildes said.

Separately, Prime original pro soccer series, “All or Nothing: Manchester City,” will become available on Aug. 17.

The series follows the team’s coach, Pep Guardiola and the stories that unfold within the players’ lives. It chronicles Manchester City’s 2017/18 season from the training facilities, to interviews with the manager and executive meetings.

Additional Prime Originals coming to the service in August include, the series premieres of “Agatha Christie” (Aug 10) and “Tom Clancy’s Jack Ryan” (Aug 31), as well as the second season of “The Stinky & Dirty Show” (Aug 14) and the premiere of original movie, Gringo (Aug 17).

Licensed content includes seasons one and two of “True Tori”, and movies A Cinderella Story (Hilary Duff) and The Blair Witch Project (Heather Donahue). Available to rent or purchase on Prime Video is Deadpool 2, starring Ryan Reynolds.

 

Research: Customers More Satisfied With Video Streaming Than With TV Subscription Services

Customer satisfaction with video streaming services far eclipses that of subscription TV service, according to the American Customer Satisfaction Index (ACSI) 2018 Telecommunications Report.

Video streaming services debuted in this year’s telecom report with an ACSI score of 75, well above subscription TV’s score of 62, which declined 3.1% from last year.

“Video streaming services significantly outperformed subscription TV,” said David VanAmburg, managing director at the ACSI, in a statement. “Streaming services don’t have the hidden fees and six-month rates that subscription TV does, not to mention they’re cheaper and simpler. But because consumers don’t have many options when choosing a subscription TV provider, those businesses don’t see a lot of risk in customer dissatisfaction, and we’re unlikely to see dramatic changes any time soon.”

The American Customer Satisfaction Index (ACSI) measures and analyzes customer satisfaction with more than 380 companies in 46 industries and 10 economic sectors. Reported on a scale of 0 to 100, ACSI scores are based on data from interviews with roughly 250,000 customers annually. The ACSI Telecommunications Report 2018 includes data on subscription TV services, video streaming, video-on-demand, internet service providers, fixed-line and wireless telephone services, and cell phone manufacturers. It’s based on 45,292 customer surveys collected between April 19, 2017 and March 17, 2018. The full report is available for download here.

With an ACSI score of 75, video streaming services were the highest-performing telecom industry measured in the 2018 study. Netflix, Sony PlayStation Vue, and Twitch all led the pack, tying at a score of 78. Apple iTunes and the Microsoft Store took second place at 77, with YouTube Red in third at 76.

Amazon Prime Video, Google Play, Hulu, and Vudu all registered at the industry average of 75, followed by the network channel subscriptions: CBS All Access at 74, and HBO Now and Starz at 72.

Bringing up the rear were Sling TV (71), DIRECTV NOW (70), Showtime Anytime (70), and Sony Crackle (68).

Still, even Sony Crackle in last place rated higher than nearly all subscription TV services.

Video streaming services received high marks for ease of understanding the bill (80), website satisfaction (80), and call centers (75), but customers downgraded them on availability of the current season’s TV shows (71) and availability of new movie titles (69).

Customer satisfaction with subscription TV fell to 62, an 11-year low for the industry.

AT&T’s U-verse TV topped the list with a 70, one of only two scores that stayed the same instead of dropping. Verizon Fios fell 4% year over year to a 68 for second place, while DISH Network held steady at 67 for third.

In the middle of the pack, DIRECTV and Optimum both fell 6% to 64 and 62, respectively. Cox Communications shed 2% to 60, while Spectrum and Suddenlink both plunged 8% to 58.

Comcast Xfinity decreased 27% to 57, Frontier Communications dropped 7% to 56, and Mediacom placed last with a 55, down 2%.

The top-rated part of the subscription TV experience was HD picture quality, which holds steady at a score of 80. Picture quality was close behind, down 1% to 78.

While courtesy and helpfulness of store and service center staff had a relatively good score of 77, and speed of store and service center transactions received a 76, call center satisfaction continued to be the weak spot of the industry, slipping 3% to 63.

“If you look at retail, airlines, and many other industries, companies like to reward customer loyalty, offering perks or discounts for doing business with them,” said VanAmburg in a statement. “Telecom is the exact opposite. In many ways, loyalty is punished because subscription TV is focused on customer acquisition and offering the best deal to lure customers away from competitors. In the long run, that doesn’t leave customers very satisfied.”

Among video-on-demand services, AT&T’s U-verse TV took the top spot with a 74, followed by DISH Network at 73, and Verizon Fios at 72. At 70, AT&T’s DirecTV came in far below its U-verse offering, but ahead of the industry average.

Optimum led all cable companies in video-on-demand at the industry average of 68, while Cox Communications and Xfinity tied at 67, and Spectrum came in last at 64.

Video-on-demand viewers were pleased with the number of TV shows (75), current seasons (74) and variety by category (74) available. However, the availability of a past season’s shows was lacking (69) as were free on-demand content (69) and new movie titles (68). Call centers received the lowest marks (67), but call center service performed better for on-demand customers than for internet and subscription TV.

While video streaming services received much better customer satisfaction scores than subscription TV, obviously viewers still need internet access to get it. Unfortunately, internet service providers (ISPs), along with subscription TV, had the lowest customer satisfaction of all industries tracked by the ACSI.

ISPs were down 3.1% to 62, and while customers clearly weren’t satisfied with their service, more than half of Americans had only one choice for high-speed broadband. Every major ISP deteriorated this year except Xfinity, which remains unchanged.

Verizon Fios stayed in first place at 70 after a 1% dip. AT&T Internet also fell 1% for a second-place score of 68, followed by Optimum, which dropped 6% to 64.

Suddenlink and Spectrum both plummeted 8% to 61 and 60, respectively, followed by Xfinity, unchanged at 60. Mediacom placed last with a 53 after a 9% fall from last year.

Call center satisfaction, already low, fell another 3% to 59. Customers were also less satisfied with overall data transfer speed, which sank 3% to 67, and the variety of internet plans available, which fell 3% to 64. The one bright spot was courtesy and helpfulness of store and service center staff and speed of store and service center transactions, at 76 and 74, respectively, though both were down from last year.