In a trend reversal, Charter Communications Jan. 29 announced it added 19,000 residential video customers in 2020, compared with a decline of 484,000 subs in 2019. Residential video customers decreased by 66,000 in the fourth quarter, ended Dec. 31, while fourth-quarter 2019 residential video customers decreased by 105,000.
Charter ended the year with 16.2 million Spectrum video subs, up from 16.14 million subs in 2019.
Similarly to other pay-TV operators, Charter is a major high-speed Internet provider, the lifeline to delivering burgeoning over-the-top video consumption in subscriber homes. The company said it ended 2020 with 28.9 million residential and business Internet subscribers, with 2.2 million subs added in 2020 versus 1.4 million added in 2019. Charter added 246,000 broadband subs in the fourth quarter compared to 339,000 during the fourth quarter of 2019.
“Our 2020 performance demonstrates that our customer-friendly operating strategy works well for Charter communities, employees and shareholders, even in challenging economic and operating
environments,” CEO Tom Rutledge said in a statement.
Charter in 2015 was one of the first providers to offer broadband-only subscribers an online TV platform — Spectrum TV Plus — that afforded users access to premium channels for $20 monthly and a free Roku player.