Solved: The Case of the Mysterious HBO Max Email

It’s been an eventful week for WarnerMedia’s subscription streaming video platform HBO Max. The service June 18 reported downed service for about an hour throughout parts of the country.

“We’re aware some customers may be experiencing issues streaming #HBOMax and appreciate your patience as we work to resolve this as quickly as possible,” Max’s customer service tweeted.

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While streaming service interruptions are not uncommon and not unique to HBO Max, considering the labyrinth system of networks, routers and related third-party connections required to stream video into user homes, one particular issue stands out.

On June 17, many Max subscribers received a series of emails with the headline: “HBO Max Integration Test #1.” The body of the email read: “This template is used by integration tests only.”

Apparently enough subscribers received the strange email that Max responded via social media — with an explanation: The intern did it.

“We apologize for the inconvenience, as the jokes pile in, yes, it was the intern. No, really. And we’re helping them through it,” @HBOMaxHelp tweeted later — suggesting there may have been more than one culprit.

Regardless, social media embraced the snafu as either a great publicity stunt or predictable event in the information age. The tweet generated 156,000 “likes” and retweeted 10,900 times.

Numerous respondents shared similar tales of workplace embarrassment caused by personal blunders, including @Caissie, who remembered using a company-wide calendar to record personal information.

Another, @postcards4usa, posted the time they interned at the White House and tried to stop the VP from entering a Cabinet meeting.

“I once didn’t recognize then-VP George HW Bush and almost didn’t let him into a meeting … in the Cabinet Room. Of The White House. Where he worked. Woman shrugging He was actually as gracious as HBO Max Help appears to be being … you’ll be fine.”



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