April 21, 2021
Following a quarter in which global subscriber growth failed to meet internal and market projections, Netflix executives found themselves on the defensive explaining why 43% fewer subs signed up for the service than expected.
Speaking on the investor webcast, CFO Spencer Neumann said COVID-19 skewed the playing field as the record subscription growth from a year ago could not be replicated — also due in part to production of new content coming to a halt for much of 2020.
“The combination of those two things does create some noise,” Neumann said, adding that when removing the pandemic from the equation, Netflix sub growth over the past two years has increased more than 20%.
“So, the business remains healthy and that’s because the long-term drivers, this big transition from linear-TV to streaming entertainment, remains as healthy as ever,” he said.
Co-founder/co-CEO Reed Hastings said Netflix’s biggest competitors for viewing time remain linear TV and YouTube — with the latter considerably larger than Netflix in viewing time.
“Disney [viewing time] is considerably smaller,” Hastings said.
He said Netflix remains preoccupied with subscriber satisfaction, retention, and word of mouth, which Hastings said drives sub growth.
The executive said Netflix’s goal remains finding stories subscribers can connect with, improving content selections, the best recommendations, and then ultimately, stories that are incredibly compelling.
“We are just quarter-by-quarter, learning more lessons on each one of those which is what improves the member satisfaction, which is what really drives the growth,” he said.
“We have been competing with Amazon Prime Video for 13 years, with Hulu for 14 years,” he said. “It’s always been very competitive with linear TV, too. So there is no real change that we can detect in the competitive environment. It’s always been high and remains high.”
Separately, COO/CPO Greg Peters said the streamer remains upbeat on video games, which is rolling out with interactive children’s programming and the 2018 original movie Bandersnatch.
“We’re going to continue working in that space for sure,” Peters said. “We’ve actually launched games themselves. It’s part of our licensing and merchandising effort, and we’re happy with what we’ve seen so far. And there is no doubt that games are going to be an important form of entertainment and an important sort of modality to deepen that fan experience. So we’re going to keep going, and we will continue to learn and figure it out as we go.”