December 14, 2021
More than 148 million U.S. consumers plan to shop in-store and online on the last Saturday (Dec. 18) before Christmas this year, according to a new survey released Dec. 14 by the National Retail Federation and Prosper Insights & Analytics.
The number reflects a slight drop from last year when 150 million consumers were expected to shop, but an increase from the 147 million expected shoppers in 2019.
“Retailers began preparations for the holiday season months in advance, offering seasonal inventory early and taking preventative measures to circumvent supply chain challenges exacerbated by the pandemic,” Matthew Shay, CEO of NRF, said in a statement.
With the date falling exactly one week before Christmas, the number of anticipated Super Saturday shoppers is the third-highest reported since NRF began tracking this figure in 2016. Just over a quarter of consumers (27%) plan to shop exclusively in-store and another third (32%) plan to shop online only. However, most (41%) expect to use a combination of the two channels.
While consumers plan to spend a total of $997.73 on holiday purchases this year, as of this month, they had completed roughly half (52%) of their holiday shopping. Still, many are aiming to wrap up their shopping early, with a record 42% planning to purchase their last gift before Dec. 18.
This figure is up from 40% a year ago and 30% in 2012 when NRF first asked this question. Even so, some procrastinators remain. More than half (52%) expect they will still be picking up last-minute gifts in the week leading up to Christmas.
As noted in NRF’s Thanksgiving survey, more than half (54%) of holiday shoppers took advantage of early holiday sales and promotions even before the Thanksgiving holiday.
Last month nearly 180 million Americans shopped during the five-day shopping period from Thanksgiving Day through Cyber Monday. With the countdown to Christmas inching closer, the vast majority (84%) of holiday shoppers had started checking items off their lists by early December.
Nearly half (48%) of holiday shoppers plan to complete the remainder of their shopping online. Other top destinations include department stores (34%), discount stores (21%), clothing and accessories stores (20%) and local and small businesses (16%). Among the most popular gifts purchased to date was electronics (20%).
Retailer efforts to mitigate the impact of supply chain challenges appear to have paid off. The majority (71%) of holiday shoppers say they have been able to find the items they are looking for most or all of the time. And optimism is high, with two-thirds (67%) indicating they are confident or very confident they will be able to find the gifts and other items needed for the holiday season this year.
“When shoppers do experience difficulty finding gifts, they take a proactive approach toward alternate solutions like checking another retailer, location or channel or identifying a substitute item,” said Prosper EVP of strategy Phil Rist.
As expected, holiday shopping will continue into the new year. The survey found that 65% of holiday shoppers plan to shop during the week immediately following Christmas. The top reasons consumers plan to shop during this time are to take advantage of deals and promotions (42%) and to use gift cards (24%).
NRF defines the holiday season as Nov. 1 through Dec. 31 and has forecast that holiday sales will grow between 8.5% and 10.5% over 2020 to between $843.4 billion and $859 billion. The 2021 holiday season appears to be on track to reach as high as 11.5% growth over last year.
The survey of 7,453 adult consumers was conducted Nov. 24 through Dec. 3 and has a margin of error of plus or minus 1.2%.