HBO Max Generates Underwhelming 87,000 First-Day App Downloads

HBO Max, WarnerMedia’s high-profile SVOD platform, generated about 87,000 app downloads on portable devices, according to new data from Sensor Tower. While the tally doesn’t include migration of HBO and HBO Now subs to the new platform, it still is significantly below the 300,000 app downloads upstart Quibi generated on its first day April 7.

Distribution is key to over-the-top video penetration, and HBO Max didn’t quite have all its channels lined up when it launched service on May 27. Notably missing: Amazon Prime Channels, Roku and Comcast Xfinity.

Later in the day, Max parent WarnerMedia announced it had come to an agreement with Comcast enabling Xfinity and Flex subs to access Max (separate subscription required). This was a big deal since Comcast Cable has more than 20 million video subs and its own competing Peacock SVOD/AVOD service.

Regardless, Max desperately needs as many distributors as possible to stay competitive in the subscriber numbers game with Netflix, Disney+ and Hulu.

“We’re thrilled to cap off the excitement of today’s launch by adding Comcast’s Xfinity to our roster of distributors who are now offering HBO Max to their customers,” Rich Warren, president of WarnerMedia Distribution, said in a statement. “This deal marks another important step in the distribution of HBO Max and provides millions of Xfinity customers with access to the product.”

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Max still lacks distribution through Amazon Prime Channels and Roku — both traditional must-haves for generating OTT subs if the service is going to reach 50 million subs without cannibalizing existing HBO Now, Go and pay-TV subs. Former HBO CEO Richard Plepler acknowledged Amazon was key to HBO Now generating 50% of its 8 million subs.

An Amazon spokesperson said that AT&T’s decision to bypass Prime Channels hurts HBO subs.

“We believe that if you’re paying for HBO, you’re entitled to the new programming through the method you’re already using. That’s just good customer service and that’s a priority for us,” Amazon said in a statement.

Ultimately, financial and data issues beneficial to all parties drive OTT video distribution deals via third part platforms such as such as Prime Channels, Roku and Apple TV+ Channels.

“Unfortunately we haven’t reached agreement yet with HBO Max,” Roku said in a statement. “While not on our platform [with 40 million subs] today, we look forward to helping Max in the future successfully scale their streaming business.”

Rebecca Heap, SVP of entertainment at Comcast Cable, said Max offers X1 and broadband-only Flex subs added content depth, including live content.

“We look forward to partnering with WarnerMedia to integrate the HBO Max app on our platforms alongside close to 200 other streaming services — all searchable with the award-winning Xfinity Voice Remote,” Heap said in a statement.

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