November 12, 2019
Disney’s high-profile Nov. 12 launch of a branded subscription streaming service in the United States ran into technical issues out of the gate.
There were reportedly more than 7,000 connection problems cited on the Downdetector.com site before 7:30a.m. ET. The initial glitches underscore the differences between test launches in Holland and widespread access in the U.S.
On the service’s help link, Disney said the consumer demand for Disney+ had exceeded expectations.
“We are working to quickly resolve the current user issue. We appreciate your patience,” Disney said in a post.
“There are always technology glitches,” Kevin Mayer, chairman of Disney’s direct-to-consumer streaming business, told a media event last week. “You can always improve the technical performance of any service like this and we’ll continue to do so. We haven’t solved everything by any means.”
Regardless, Disney said Disney+ tests in Holland had been successful.
“We wanted to have a sufficient number of users so that we could see how the app performed, what technology glitches might exist,” Mayer said.
Disney said it has teams monitoring the service 24/7 to iron out any issues on the $6.99 monthly platform.