November 20, 2019
Disney is reportedly dealing with complaints from consumers alleging their Disney+ accounts have been hacked. The Disney+ SVOD service launched eight days ago with more than 10 million new registered accounts in the first 24+ hours of operation.
As previously disclosed, the service encountered myriad technical issues at launch, with those issues now replaced by consumers contending they have been locked out of their own accounts.
Worse, ZDNet reports stolen accounts are being sold online for as little as $2.99 due to high consumer awareness/demand for Disney’s first branded SVOD service.
The company, however, contends there is no issue specific to Disney+.
“We have found no evidence of a security breach,” a spokesperson told Deadline, adding that the sale of usernames and passwords online is an old issue predating the launch of Disney+.
“We continuously audit our security systems and when we find an attempted suspicious login we proactively lock the associated user account and direct the user to select a new password,” the rep said. “We have seen a very small percentage of users in this situation and encourage any users who are having these kind of issues to reach out to our customer support so we can help them.”