November 23, 2021
What a difference a pandemic makes.
Best Buy Nov. 23 reported third-quarter (ended Oct. 30) comparable domestic store entertainment revenue of $549.2 million, which included a $22.5 million increase in same-store sales. That was down from a same-store sales increase of $95 million on revenue of $542.5 million in the previous-year period. The segment result, which includes products such as DVD/Blu-ray Disc movies, video game hardware and software, books, music CDs and computer software, underscores the impact prior-year stay-at-home mandates had on the consumption of home entertainment.
Indeed, e-commerce revenue dropped more than 10% to $3.44 billion. As a percentage of total domestic revenue, online revenue decreased to approximately 31.3% of Best Buy’s $10.98 billion in revenue, compared with 35.2% of $10.85 billion in revenue last year.
CEO Corie Barry said that despite customers returning to stores, digital sales in the quarter were still more than double pre-pandemic levels, and phone, chat and in-home sales continued to grow. She said the consumer electronics retail giant remains well positioned to sell and deliver products in the current business environment and in the future.
“During the third quarter, we reached our fastest small-package online shipping times ever as our same-day delivery was up 400% and we nearly doubled the percent of products delivered within one day compared to last year,” Barry said in a statement.
CFO Matt Bilunis said the retailer has perfected delivering CE products however the consumer wants them.
“We are committed to driving initiatives that will deliver future growth and our Q4 outlook reflects continued investments in our new membership program, technology, advertising and our health strategy,” Bilunis said.