Amazon Bows In-Car Delivery

Want Black Panther on disc but can’t find a video store? Amazon will deliver the movie to the trunk of your car.

Amazon April 24 announced that Amazon Key, the service that enables in-home delivery and keyless guest access, now gives Prime members the option to receive deliveries inside their vehicle.

With Amazon Key In-Car, Prime members with compatible vehicles can have packages delivered inside their cars when parked in a publicly accessible area, typically at their home or workplace.

The service – like Prime Video – is available free to Prime members, beginning in 37 cities and surrounding areas across the U.S. Delivery is available for items sold on Amazon and works with same-day, two-day and standard shipping.

To use the service, Prime members download the Amazon Key app and then link their Amazon account with their connected car service account.

On delivery day, the app lets customers check if they’ve parked within range of the delivery location and provides notifications with the expected 4-hour delivery time window. The app also notifies customers when the delivery is on its way, and the package has been delivered. Customers can track when their car was unlocked, relocked and rate the in-car delivery.

“Since launching Amazon Key last November, we’ve safely delivered everything from cameras to collectable coins inside the home,” Peter Larsen, VP of delivery technology, said in a statement.

In-car delivery is available to customers with a compatible 2015 or newer Chevrolet, Buick, GMC or Cadillac vehicle with an active OnStar account, and customers with a 2015 or newer Volvo vehicle with an active Volvo On Call account. Support for even more vehicle makes and models will be added over time.

Amazon said it uses “multiple layers of verification” to ensure the security of in-car deliveries. Each time a delivery driver requests access to a customer’s vehicle, Amazon verifies that an authorized driver is at the right location with the right package, through an encrypted authentication process. Once this process is successfully completed, the car is then unlocked.

Customers receive a notification via the app after the delivery is completed and the vehicle is relocked. No special codes or keys are ever provided to delivery drivers. For added peace of mind, in-car delivery is backed by Amazon’s Happiness Guarantee.

“Receiving a package securely and reliably in your car, without you having to be there, is something we think many people will appreciate. Our partnership with Amazon now makes this possible for a majority of our customers in the U.S.,” said Atif Rafiq, chief digital officer at Volvo Cars.

In addition to enabling in-car delivery, Amazon Key offers customers keyless entry, remote lock and unlock, and guest access, as well as the option to have packages delivered inside the home.

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